If your customer is unable to commence his journey, you should cancel immediately and at the same time inform the Eurpäische Service Center (by fax, letter, e-mail or online notification of loss). If your customer is not sure at the moment whether he will be well again at the start of his trip, use the “StornoCheck” service.
To insure claim processing, please supply the following documents:
As each claim is individually different please be advised that further documents may be required as needed.
In the event of sickness/accident please have a detailed medical certificate/accident report made out at the place where your customer has been staying.
To insure quick claim processing, please supply the following documents:
• proof of insurance
• Online Claim Report or Claim Form Cancellation, completed in full; if you are only interrupting a hotel stay, please use the Claim Form for hotel bookings
• booking confirmation
• receipts concerning the additional return journey costs (e.g. flight rebooking) or
• confirmation of departure (e.g. by the hotel)
• documents concerning the event insured against (e.g. detailed medical certificate or accident report of the doctor treating you on site , death certificate)
It is essential that your customer obtains written confirmation of the event of damage on site
– for example from the police in the event of theft, or from the transport company (e.g. the airline) in the event of damage during transport. In the event of damage occurring during the flight, please keep your flight tickets including Bag Tag.
To insure claim processing, please supply the following documents:
* the information to be provided in respect of air travel applies correspondingly for journeys by ship, coach and rail.
As each claim is individually different please be advised that further documents may be required as needed.
It is essential that your customer obtains confirmation of the delay from the transport company (e.g. airline) and keep the receipts for the replacement purchases.
To insure quick claim processing, please supply the following documents:
* the information to be provided in respect of air travel applies correspondingly for journeys by ship, coach and rail.
As each claim is individually different please be advised that further documents may be required as needed.
Customer has to obtain confirmation of the cause of the missed departure/flight or the delayed journey home. Keep the bills for the costs arising in respect of travel, accommodation and meals.
To insure claim processing, please supply the following documents:
As each claim is individually different please be advised that further documents may be required as needed.
Customer has to obtain confirmation of the cause – e.g. official confirmation of road closure. Keep the bills for the costs arising for overnight accommodation and meals.
To insure claim processing, please supply the following documents:
As each claim is individually different please be advised that further documents may be required as needed.
Please ask for a protocol about your rescue by the rescue company. Retain invoices about costs and the protocol of the rescue.
To insure claim processing, please supply the following documents:
As each claim is individually different please be advised that further documents may be required as needed.
We will reimburse your customer for the costs, less the social insurance portion. To that end, please send doctors’ and hospital bills to the social insurance organisation as quickly as possible. After the processing of any claims has been completed there, send the documents on to Europäische.
To insure claim processing, please supply the following documents:
As each claim is individually different please be advised that further documents may be required as needed.
Your customer should not give any acknowledgement of fault to the injured party, either in the form of written or verbal commitments or payments and inform the Europäische Service Center immediately.
To insure claim processing, please supply the following documents:
As each claim is individually different please be advised that further documents may be required as needed.