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Information and Insurance Conditions

All the information on our insurance products, such as Insurance Product Information document, Coverage description with insured benefits and premiums, Terms and Conditions as well as withdrawal rights, complaints procedure and data processing can be found by clicking the respective link.

Medical Questionnaire

Please report the claim via our online claim service . If you need to cancel your trip for health reasons, you can download the medical questionnaire in advance and take it with you to your next doctor’s appointment. This helps ensure fast and efficient processing of your claim.

Medical questionnaire (pdf, 74kb)

Additional Forms

Documents available in German

Information about fees

Europäische Reiseversicherung AG provides certain services which are not included in the premium of your insurance. These additional expenses are caused by you and we charge fees for these expenses, which are presented here and available for download.

Information about fees (pdf, 203kb)

Detailed information on data processing

Information on target market and sales strategy

Document is available in German

Informationen zu Zielmarkt und Vertriebsstrategie (pdf, 170kb)

Banner

Snow slope and happy skiers with ski goggles. Lettering 'Sure. Relaxed. On the way', banner 300x250 — Happy skiers with ski goggles, banner 300x250

Snow slope and happy skiers with ski goggles. Lettering 'Sure. Relaxed. On the way', banner 728x90 — Snow slope and happy skiers with ski goggles, banner 728x90

Cyclists with the Eiffel Tower in Paris in background with the words 'Sicher. Entspannt. Unterwegs, banner 300x600 — Banner, Europe, Paris, 300x600

Young woman jumps from a boat into the water, holding her nose. Lettering 'Sure. Relaxed. On the way', banner 300x600 — Summer vacation by the sea, banner 300x250

Cyclists with the Eiffel Tower in Paris in background, banner 728x90 — Banner Europe, Paris 728x90

Banner and logos for affiliates and partners to download

Logo for Download

Logo RGB – for monitors

Logo CMYK – for print

Business reports download (pdf)

Business reports are available in German:

Produktfolder

Product Folders are available in German:

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Tele-Traveldoc and Emergency App

Enter your policy number. In an emergency, it will be transmitted along with your current address via GPS tracking
The shortest connection to the emergency call center, works even without internet access
Tele-Traveldoc, a 24/7 connection to the Austrian doctor for quick medical advice when travelling
Simple and quick transmission of a claim

Get the App

Become part of our Newsletter Community!

Become part of our newsletter community with more than 60,000 experienced travelers who regularly read our travel tips and information! Find out everything about travel safety and travel preparation, regular travel tips from experts and important events around the world. Note: This service is available in German.

Name	Purpose	Lifetime	Provider
CookieConsent	Saves your consent to using cookies.	1 year	https://www.europaeische.at
fe_typo_user	Typo3 / Duration of session: IF an agency number or other information that is to be saved, or when the computer saves session data. This is not saved the first time the "bare" domain is called up. What was entered in the calculator for calculating the premium is also saved in the session memory: •durationOfTrip •numberOfInsuredPersonAdult •numberOfInsuredPersonChild •typeOfTransport	session	https://www.europaeische.at
MultiSession_xxxxxxxxxx	Secure2 Technical session cookie, connection: Secure, expires after one hour. Is required for technical session management. xxxxxxxxxx stands for a randomly generated number. A SessionId that is renewed with each call is saved.	1 hour	https://www.europaeische.at
compressed_view_mode_xxxxxxx	Additional infos provided open or closed/ duration of session	session	https://www.europaeische.at
incap_ses_xxxx_xxxxxxx	Used for session handling. The incap_ses cannot be disabled. HTTP requests are mapped to sessions using this cookie. (Re-opening the browser and accessing the same site is supposed to be considered a different visit).	session	https://www.europaeische.at
visid_incap_xxxxxxx	The cookie on which we relate sessions to a specific visitor (visitor representing a specific browser on a specific computer)	1 year	https://www.europaeische.at
AlteonP	Used for load balancing to distribute traffic across servers and ensure the website remains stable.	session	secure2.europaeische.at

Name	Purpose	Lifetime	Provider
IDE	Contains a randomly generated user ID. Using this ID, Google can recognize the user across different websites across domains and display personalized advertising.	1 year	doubleclick.net
test_cookie	Is set as a test to check whether the browser allows cookies to be set. Does not contain any identification features.	15 minutes	doubleclick.net
_gcl_dc	This cookie is set when a user clicks on a Google ad on the website. It contains information about which ad was clicked so that successes such as orders or contact requests can be assigned to the ad.	90 days	Google
_fbp	Contains a randomly generated user ID and the time of your first visit. Using this ID, Facebook can recognize recurring users on the website and merge the data from previous visits.	90 days	Facebook
_fbc	This cookie is set when a user reaches the website by clicking on a Facebook ad. It contains information about which advertisement was clicked, so that successes such as orders or contact requests can be assigned to the advertisement.	90 days	Facebook
MUID	A Microsoft cookie containing a GUID (Globally Unique Identifier) assigned to your browser. Creates an anonymous profile based on the user's browsing habits without storing any personally identifiable information.	1 year	Microsoft
_uetmsclkid	This cookie is set when a user clicks on a Microsoft Bing ad and reaches the website. It contains information about the selection criteria used to display the ad, such as the search term used for the ad placement on Bing. This allows advertising success to be attributed to specific Bing campaigns.	90 days	Microsoft
_uetsid	Contains a randomly generated session ID. Using this ID, Microsoft can record multiple individual actions (page views, clicks, orders, etc.) as a single session (a single website visit).	1 days	Microsoft
_uetvid	Contains a randomly generated user ID. Using this ID, Microsoft can recognize returning users on this website and combine data from previous visits.	13 months	Microsoft
APISID/HSID/SAPISID/SID/SSID	Used by Google to store user preferences and verify the Google user account (e.g., for YouTube or Maps). They are also used for ad targeting.	13 months	google.com, google.at
__Secure-1PSID	Used for targeting purposes to build a profile of the website visitor's interests in order to show relevant and personalised Google ads.	13 months	google.com, google.at
__Secure-1PAPISID	Used for targeting purposes to build a profile of the website visitor's interests in order to show relevant and personalised Google ads.	13 months	google.com, google.at
__Secure-3PAPISID	Used for targeting purposes to build a profile of the website visitor's interests in order to show relevant and personalised Google ads.	13 months	google.com, google.at
__Secure-3PSID	Used for targeting purposes to build a profile of the website visitor's interests in order to show relevant and personalised Google ads.	13 months	google.com, google.at
__Secure-1PSIDCC	Security cookies used by Google to protect user data from unauthorised access.	1 year	google.com, google.at
__Secure-3PSIDCC	Security cookies used by Google to protect user data from unauthorised access.	1 year	google.com, google.at
SIDCC	Security cookies used by Google to protect user data from unauthorised access.	1 year	google.com, google.at
NID	Stores user preferences (like language) and allows Google to customise ads on their networks.	6 months	google.com
DV	Used by Google to store user preferences and information, such as map zoom level or search settings.	1 day	www.google.com
AEC	Ensures that requests within a browsing session are made by the user and not by other sites (protection against malicious bots)	6 months	.google.com
SOCS	Stores the user's cookie consent state for Google services (prevents Google from asking for consent multiple times).	1 year	.google.com
__Secure-BUCKET	Used to measure system performance and ensure efficient content delivery.	6 months	.google.com
_gcl_au	Contains a randomly generated user ID.	90 days	Google
_gcl_aw	This cookie is set when a user clicks on a Google ad on the website. It contains information about which ad was clicked so that successes such as orders or contact requests can be assigned to the ad.	90 days	Google

Name	Purpose	Lifetime	Provider
_ga	Contains a randomly generated user ID. Using this ID, Google Analytics can recognize returning users on this website and merge the data from previous visits.	14 months	Google
_gid	Contains a randomly generated user ID. Using this ID, Google Analytics can recognize returning users on this website and merge the data from previous visits.	24 hours	Google
FPID	Replaces the standard tracking cookie for Server-Side analytics tracking to identify unique visitors.	13 months	.europaeische.at
FPLC	Allows the user's session to continue uninterrupted when moving between different domains (Cross-Domain Tracking).	20 hours	.europaeische.at
_ga_7BJH0BS4D6	Contains a randomly generated user ID. Using this ID, Google Analytics can recognize returning users on this website and combine data from previous visits.	13 months	europaeische.at

Emergency assistance

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