Acceptance of cancellation costs

Due to the current political and military situation, the sanctions, airspace closures and deactivated payment facilities we currently do not offer insurance for travel to Israel, to Ukraine, Russia or Belarus.
For any trip abroad please inform yourself also about the current country-specific security advices of the Ministry of Foreign Affairs: https://www.bmeia.gv.at/reise-services/laender/
Status 09.10.2023

The list of all insured reasons for cancellation can be found in the information sheet. The most important reasons are:

• suddenly occurring serious illness, serious health consequences resulting from an accident or death of the insured person or family members. Family member means a spouse (or registered partner or cohabiting partner), children (stepchildren, children-in-law, grandchildren, foster children, adopted children), parents (step parents, parents-in-law, grandparents, foster parents, adoptive parents), siblings, stepbrothers and sisters-in-law of the insured person; for a registered partner or cohabiting partner living in the same household, this also includes their children, parents and siblings.
• serious damage to your property at the place of residence as a result of act of God or criminal act of a third party;
• loss of job without fault, as a result of notice of termination issued by the employer.

Additionally booked travel services such as single or return journey or accommodation can also be included in the CourseSeminarCongress CancellationCover Insurance, if these fall within a period of not more than 48 hours before the start of the seminar or course and not more than 48 hours after its ending.

The insurance must be taken out within 3 days of booking the conference/course/seminar or the insured travel service at the latest. If the insurance is taken out after this date, cancellation insurance cover is only provided for events that occur from the 10th day after the insurance is taken out (excluding accident, death or act of god). Please note the special provision for "Pregnancy" as the reason for cancellation, under Section 6 subsection 2.3. 
For example: if you book your course, seminar or congress in January and take out CourseSeminarConference CancellationCover on 1 March, the cover does not start until 11 March.

If you take out CourseSeminarConference CancellationCover via our Internet site, your insurance policy will be displayed immediately by way of confirmation. You will also receive your policy by email within the following few minutes. In your insurance policy you will find full information on the insurance you have taken out, and the link to the information sheet, so that you can call up full information on the product at any time.