Europäische Reiseversicherung - Home

General

  • We ask you, in your interest and also in ours, to report the claim as soon as possible. In general, you have 3 years from the date of the event to report the claim or to submit additional documents.
  • Please report the damage in writing. However, we are happy to offer you telephone advice on filing a claim. T +43 1 317 25 00
  • Please enclose all activated documents/information with the damage report in order to avoid additional requirements and to shorten the processing time.
  • Before you start filling out the form, please have all the necessary documents ready. When reporting a claim online, you have the option of uploading documents and photos.
  • Please note that the data volume of document uploads is limited to 12 MB. Incorrect and password-protected files cannot be processed.
  • The claims processing/examination of your case can only take place when all the necessary documents are available.
  • We will contact you by email or post once we have processed your complete application.
  • In the event of a positive settlement of your claim (assumption of the costs), please allow up to seven working days from the notification until the compensation amount arrives in the recipient's account.